Specialist m/f/t Service Reporting Full-time Job

2 months ago Engineering Essen   134 views
Job Details

Your future plans

  • Develop and maintain advanced reporting, analytics and dashboard solutions based on IT infrastructure services and related KPI's using Tableau
  • Review report requests to correctly identify and understand the information needed
  • Develop complex data models to federate data from multiple data sources
  • Identify and evaluate needed interfaces and align with interface counterparts
  • Tune report and dashboard performance
  • Verify data output to spot inconsistencies and errors
  • Liaise with and support to steer 3 rd party provider operating Tableau and providing reports
  • Conduct design reviews and administrate QA functions regarding the 3 rd party provider

Your powerful skills

  • Strong skills to design and develop attractive and engaging data visualization and user experience
  • 2+ years of experience using Tableau or any other visualisation and reporting solution for the creation of dashboards, standard reports and ad-hoc reports
  • Experience in ServiceNow based reporting or ServiceNow implementation to understand the service implementation and reporting around that
  • Understanding of data modelling techniques
  • Experience working with relational databases (Oracle, SQL Server) is favourable
  • Basic understanding of the key IT Service Management disciplines such as Incident and Problem Management, Change Management, Service Level Management, Release Management, Configuration Management, Asset Management, Availability Management, etc. to understand background of reports is favourable
  • Serve as a project liaison between internal teams, including business teams, and the technology team
  • Experience in steering a 3rd party provider is favourable
  • Manage training for new functionality from major upgrades, enhancements and Module additions
  • Strong propensity to take ownership of tasks and issues to resolution
  • Excellent client interaction and problem-solving skills
  • Ability to prioritize tasks and work independently
  • Excellent German and English communication skills

Benefits you can rely on

  • Company-wide, varied and responsible tasks
  • Good development opportunities in a professional work environment
  • Fast track to responsibility
  • Team-oriented and supportive colleagues
  • Individual continuing training opportunities
  • Excellent compensation and benefits package
Company Description
RWE is one of Europe’s five leading electricity and gas companies. Through our expertise in oil, gas and lignite production; electricity generation from gas, coal, nuclear and renewables; energy trading as well as electricity and gas distribution and sales; we are active at all stages of the energy value chain. Around 59,000 employees supply over 16 million electricity customers and nearly eight million gas customers with energy, both reliably and at fair prices. In fiscal 2014, we recorded €48,5 billion in revenue.